FAQs

Shopping Information

What Shipping Methods Are Available?

All packages are shipped using courier.

 

Do You Ship Internationally?

We also ship anywhere in the world. Please note that international shipping will cost extra fee compared to local shipping.

 

How Long Will It Take to Get My Package?

Please allow 24-48 hours to process your order before we can ship it. Shipping your package will take a duration of 2-4 working days only when it is local. Shipping international will take a duration of 5-6 working days.

 

Payment Information

What Payment Methods Are Accepted?

EFT, credit, debit card.

 

Is Buying On-Line Safe?

Our website is secured, protected and safe to use.

Orders and Returns

How do I place an Order?

Please press “ADD TO CART” button on the item you want and go to “CART” page to finalize your order. Please follow instruction and carefully fill in the correct information like your email and physical address.

 

Do I need an account to place an order?

You do not need an account to place an order anyone can place an order.

Who should I to contact if I have any queries?

Please us email us on info@envo.co.za with any question.

How Can I Cancel or Change My Order?

Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.

How Do I Track My Order?

You can track your order on our website by entering your order number or email us on sales@envo.co.za with your order number.

How Can I Return a Product?

You can ship it back to us, but we will only accept it when it is still in a good condition. We will not accept the package when it is not in a condition you received it in.